{"id":1683,"date":"2020-11-30T15:50:06","date_gmt":"2020-11-30T14:50:06","guid":{"rendered":"https:\/\/afanof.eu\/envios-y-devoluciones\/"},"modified":"2025-09-03T15:07:35","modified_gmt":"2025-09-03T13:07:35","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/afanof.eu\/en\/shipping-and-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<p><strong>Shipping<\/strong><\/p>\r\n<p>We process and dispatch orders during our daily business hours (Monday to Friday except holidays) from 9 AM to 6 PM. All shipments are handled through various shipping agencies depending on their destination.<\/p>\r\n<p><strong>FANS WITH CUSTOM ENGRAVING WILL HAVE AN ADDITIONAL DELIVERY TIME OF 7 DAYS ON TOP OF THE SHIPPING DAYS INDICATED FOR EACH DESTINATION.<\/strong><\/p>\r\n<p><strong>FANS WITH CUSTOM ENGRAVING CANNOT BE RETURNED.<\/strong><\/p>\r\n<p>Estimated shipping times and costs:<\/p>\r\n<p>We ship worldwide.<\/p>\r\n<p>Please use the list below to check rates and estimated delivery times.<\/p>\r\n<p>SPAIN &#8211; Peninsula<\/p>\r\n<ul>\r\n<li>Shipping: 1-3 days<\/li>\r\n<li>Home delivery: \u20ac4<\/li>\r\n<li>Pickup delivery: \u20ac3.50<\/li>\r\n<li>Free shipping on orders over \u20ac40<\/li>\r\n<\/ul>\r\n<p>SPAIN &#8211; Balearic Islands<\/p>\r\n<ul>\r\n<li>Shipping: 2-3 business days<\/li>\r\n<li>Home delivery: \u20ac6.50<\/li>\r\n<li>Free shipping on orders over \u20ac40<\/li>\r\n<\/ul>\r\n<p>SPAIN &#8211; Canary Islands, Ceuta, and Melilla<\/p>\r\n<ul>\r\n<li>Shipping: 3-8 business days<\/li>\r\n<li>Home delivery: \u20ac30<\/li>\r\n<li>Free shipping on orders over \u20ac160<\/li>\r\n<\/ul>\r\n<p>PORTUGAL<\/p>\r\n<ul>\r\n<li>Shipping: 2-3 days<\/li>\r\n<li>Home delivery: \u20ac7<\/li>\r\n<li>Pickup delivery: \u20ac5<\/li>\r\n<li>Free shipping on orders over \u20ac60<\/li>\r\n<\/ul>\r\n<p>EUROPE (1)<\/p>\r\n<p>Andorra, Germany, France, Monaco, Austria, Belgium, Italy, Luxembourg, Netherlands, Vatican City.<br \/>Shipping: 2-5 business days<\/p>\r\n<ul>\r\n<li>Home delivery: \u20ac14<\/li>\r\n<li>Pickup delivery: \u20ac7 (Only available in some countries, check at checkout)<\/li>\r\n<li>Free shipping on orders over \u20ac100<\/li>\r\n<\/ul>\r\n<p>EUROPE (2)<\/p>\r\n<p>Denmark, Slovakia, Slovenia, Liechtenstein, Poland, Czech Republic, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden<\/p>\r\n<ul>\r\n<li>Shipping: 2-5 business days<\/li>\r\n<li>Home delivery: \u20ac16<\/li>\r\n<li>Pickup delivery: \u20ac11 (Only available in select countries, please check at checkout)<\/li>\r\n<li>Free shipping on orders over \u20ac120<\/li>\r\n<\/ul>\r\n<p>UNITED KINGDOM<\/p>\r\n<ul>\r\n<li>Shipping: 3-8 business days<\/li>\r\n<li>Home delivery: \u20ac30<\/li>\r\n<li>Free shipping on orders over \u20ac160<\/li>\r\n<\/ul>\r\n<p>USA<\/p>\r\n<ul>\r\n<li>Shipping: 3-8 business days<\/li>\r\n<li>Home delivery: \u20ac32<\/li>\r\n<li>Free shipping on orders over \u20ac160<\/li>\r\n<\/ul>\r\n<p>SWITZERLAND<\/p>\r\n<ul>\r\n<li>Shipping: 3-5 business days<\/li>\r\n<li>Shipping: \u20ac45<\/li>\r\n<li>Free shipping on orders over \u20ac200<\/li>\r\n<\/ul>\r\n<p>REST OF THE WORLD<\/p>\r\n<ul>\r\n<li>Shipping: 3-12 business days<\/li>\r\n<li>Shipping: \u20ac45<\/li>\r\n<li>Free shipping on orders over \u20ac200<\/li>\r\n<\/ul>\r\n<p>Shipping price does not include customs duties or charges that may be incurred when shipping to countries outside the European Union. The brand is not responsible for these expenses.<\/p>\r\n<p>If the destination country is not listed in the attached table, please contact our Customer Service at <a rel=\"noreferrer\">fan@afanof.eu<\/a> to inquire about the rate.<\/p>\r\n<p><strong>Order Tracking<\/strong><\/p>\r\n<p>As soon as we ship your order, you will receive an email informing you of the tracking number and the link to track your package.<\/p>\r\n<p><strong>How do I report a missing \/ damaged or defective item from my order?<\/strong><\/p>\r\n<p>Report any damaged or missing items to <a rel=\"noreferrer\">fan@afanof.eu<\/a> within 7 days of delivery.<\/p>\r\n<p><strong>Return Policy<\/strong><\/p>\r\n<p>Unused and unopened products can be returned within 15 days of receipt for a full refund minus the original shipping cost. Customers are responsible for return shipping costs. Used, opened, and\/or final sale items cannot be returned.<\/p>\r\n<p><strong>How to return an item<\/strong><\/p>\r\n<p>Ensure your order qualifies and notify us at <a rel=\"noreferrer\">fan@afanof.eu<\/a>. Unused and unopened products can be returned within 15 days of receipt.<\/p>\r\n<p>Send your order and original invoice to:<\/p>\r\n<p>Estudio de dise\u00f1o Agustina<\/p>\r\n<p>Bomavista, 16<\/p>\r\n<p>08012 Barcelona, Spain<\/p>\r\n<p>Any orders returned to the incorrect address (i.e., the address not provided on the return form) will incur a rerouting fee deducted from the refund.<\/p>\r\n<p><strong>Awaiting Credit<\/strong><\/p>\r\n<p>Once we receive the returned items, we will credit your original payment method excluding non-refundable shipping costs as soon as possible. Please note that refunds may take up to ten business days to appear in your account due to varying processing times among payment providers. If for any reason you do not receive the credited amount within that timeframe, feel free to contact <a rel=\"noreferrer\">fan@afanof.eu<\/a>.<\/p>\r\n\n<section id=\"texto-block_fbc92a0c0816d73c63e51e3020354b0a\" class=\"section block bloque-texto\">\n\t<div class=\"section-wrapper\">\n\t\t<div class=\"container container-principal\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t<div class=\"col-lg-8\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"titulo\">\n\t\t\t\t\t    Shipping and Returns\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t    <div class=\"texto\">\n\t\t\t\t\t    <p class=\"p1\"><b>Shipping<\/b><\/p>\n<p class=\"p1\">We process and send orders during our daily business hours (Monday to Friday except holidays) from 9 am to 6 pm. All shipments are managed through our partner UPS and will be shipped 24 hours after receiving payment.<\/p>\n<p class=\"p1\"><b>Estimated shipping times and costs:<\/b><\/p>\n<p class=\"p1\">We ship worldwide.<\/p>\n<p class=\"p1\">Please, use the below listing to check rates and estimated delivery times.<\/p>\n<p class=\"p1\"><span style=\"text-decoration: underline;\">PENINSULA &#8211; Spain and Portugal<\/span><\/p>\n<ul>\n<li class=\"p1\">Shipping: 24-48 hours<\/li>\n<li class=\"p1\">Costs: 4\u20ac<\/li>\n<\/ul>\n<p class=\"p1\">Free shipping on orders over 40\u20ac<\/p>\n<p class=\"p1\"><span style=\"text-decoration: underline;\">SPAIN &#8211; Balearic Islands<\/span><\/p>\n<ul>\n<li class=\"p1\">Shipping: 1-3 working days<\/li>\n<li class=\"p1\">Costs: 6,5\u20ac<\/li>\n<\/ul>\n<p class=\"p1\">Free shipping on orders over 40\u20ac<\/p>\n<p class=\"p1\"><span style=\"text-decoration: underline;\">SPAIN &#8211; Canarias, Ceuta and Melilla<\/span><\/p>\n<ul>\n<li class=\"p1\">Shipping: 2-4 working days<\/li>\n<li class=\"p1\">Costs: 9\u20ac<\/li>\n<li class=\"p1\">Free shipping on orders over 60\u20ac<\/li>\n<\/ul>\n<p class=\"p1\"><span style=\"text-decoration: underline;\">EUROPE (1)<\/span><\/p>\n<ul>\n<li class=\"p1\">Andorra, Germany, France, Monaco, Austria, Belgium, Italy, Luxembourg, Netherlands,Vatican.<\/li>\n<li class=\"p1\">Shipping: 2-4 working days<\/li>\n<li class=\"p1\">Costs: 12\u20ac<\/li>\n<li class=\"p1\">Free shipping on orders over 100\u20ac<\/li>\n<\/ul>\n<p class=\"p1\"><span style=\"text-decoration: underline;\">EUROPE (2)<\/span><\/p>\n<ul>\n<li class=\"p1\">United Kindom, Denmark, Slovakia, Slovenia, Liechtenstein, Poland, Czech Republic, Switzerland, Bulgaria, Croatia, Estonia, Finland , Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden, Switzerland<\/li>\n<li class=\"p1\">Shipping: 2-5 working days<\/li>\n<li class=\"p1\">Costs: 25\u20ac<\/li>\n<li class=\"p1\">Free shipping on orders over 150\u20ac<\/li>\n<\/ul>\n<p class=\"p1\"><span style=\"text-decoration: underline;\">REST OF THE WORLD<\/span><\/p>\n<ul>\n<li class=\"p1\">Shipping: 3-8 working days<\/li>\n<li class=\"p1\">Costs: 45\u20ac<\/li>\n<li class=\"p1\">Free shipping on orders over 200\u20ac<\/li>\n<\/ul>\n<p class=\"p1\">Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses. If the country of destination cannot be found in the attached table, consult our Customer Service at <a href=\"mailto:fan@afanof.eu\"><span class=\"s1\">fan@afanof.eu<\/span><\/a> to check the fee.<\/p>\n<p class=\"p1\"><b>Tracking an order<\/b><\/p>\n<p class=\"p1\">As soon as we have sent your order, you will receive an email informing you of the tracking number and the link to track your package.<\/p>\n<p class=\"p1\"><b>How should I report a missing items\/damaged or defective item from my order?<\/b><\/p>\n<p class=\"p1\">Please report any damaged or missing items to <a href=\"mailto:fan@afanof.eu\"><span class=\"s1\">fan@afanof.eu<\/span><\/a> within 7 days of delivery.<\/p>\n<p class=\"p1\"><b>Return policy<\/b><\/p>\n<p class=\"p1\">Unused and unopened products may be returned within 15 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and\\\/or final sale items cannot be returned.<\/p>\n<p class=\"p1\"><b>How to return an item<\/b><\/p>\n<p class=\"p1\">Make sure that your order qualifies and inform us at <a href=\"mailto:fan@afanof.eu\"><span class=\"s1\">fan@afanof.eu<\/span><\/a>. Unused and unopened products may be returned within 15 days of receipt. Please send your order and its original packing slip to:<\/p>\n<p class=\"p1\">Agustina Design Studio<\/p>\n<p class=\"p1\">Calle Torrent de l&#8217;Olla, 177<\/p>\n<p class=\"p1\">08012 Barcelona, Spain<\/p>\n<p class=\"p1\">Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.<\/p>\n<p class=\"p1\"><b>Await credit<\/b><\/p>\n<p class=\"p1\">Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact <a href=\"mailto:fan@afanof.eu\"><span class=\"s1\">fan@afanof.eu<\/span><\/a>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t<div class=\"border-bottom border-negro border-5\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Shipping We process and dispatch orders during our daily business hours (Monday to Friday except holidays) from 9 AM to 6 PM. All shipments are handled through various shipping agencies depending on their destination. FANS WITH CUSTOM ENGRAVING WILL HAVE AN ADDITIONAL DELIVERY TIME OF 7 DAYS ON TOP OF THE SHIPPING DAYS INDICATED FOR [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-legal.php","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-1683","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping and returns | A FAN OF<\/title>\n<meta name=\"description\" content=\"Learn more about the shipping and return policy of A FAN OF. 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