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Shipping & Returns

Shipping & Returns

Shipping

We process and send orders during our daily business hours (Monday to Friday except holidays) from 9 am to 6 pm. All shipments are managed through our partner UPS and will be shipped 24 hours after receiving payment.

Estimated shipping times and costs:

We ship worldwide.

Please, use the below listing to check rates and estimated delivery times.

PENINSULA – Spain and Portugal

  • Shipping: 24-48 hours
  • Costs: 4€

Free shipping on orders over 40€

SPAIN – Balearic Islands

  • Shipping: 1-3 working days
  • Costs: 6,5€

Free shipping on orders over 40€

SPAIN – Canarias, Ceuta and Melilla

  • Shipping: 2-4 working days
  • Costs: 9€
  • Free shipping on orders over 60€

EUROPE (1)

  • Andorra, Germany, France, Monaco, Austria, Belgium, Italy, Luxembourg, Netherlands,Vatican.
  • Shipping: 2-4 working days
  • Costs: 8€
  • Free shipping on orders over 60€

EUROPE (2)

  • United Kindom, Denmark, Slovakia, Slovenia, Liechtenstein, Poland, Czech Republic, Switzerland, Bulgaria, Croatia, Estonia, Finland , Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden, Switzerland
  • Shipping: 2-5 working days
  • Costs: 15€
  • Free shipping on orders over 100€

REST OF THE WORLD

  • Shipping: 3-8 working days
  • Costs: 45€
  • Free shipping on orders over 150€

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses. If the country of destination cannot be found in the attached table, consult our Customer Service at fan@afanof.eu to check the fee.

Tracking an order

As soon as we have sent your order, you will receive an email informing you of the tracking number and the link to track your package.

How should I report a missing items/damaged or defective item from my order?

Please report any damaged or missing items to fan@afanof.eu within 7 days of delivery.

Return policy

Unused and unopened products may be returned within 15 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and\/or final sale items cannot be returned.

How to return an item

Make sure that your order qualifies and inform us at fan@afanof.eu. Unused and unopened products may be returned within 15 days of receipt. Please send your order and its original packing slip to:

Agustina Design Studio

Calle Torrent de l’Olla, 177

08012 Barcelona, Spain

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact fan@afanof.eu.

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